Shipping policy

At Custom Pet Shop, every product is made especially for you. Because each item is personalised using your pet's photo, we carefully create every order before it ships.

🌎 Worldwide Shipping

We proudly ship worldwide, including:

• United States
• Canada
• United Kingdom
• Europe
• Australia
• New Zealand
• Asia
• Mexico
• And many more countries

🚚 Shipping & Delivery

Processing Time: 1–3 Business Days

Estimated Shipping Time: 7–15 Business Days

Estimated Total Delivery Time: 8–18 Business Days For Worldwide

Estimated Total Delivery Time USA: 4-8 Business Days

✅ Free Shipping on qualifying orders

✅ Fully Tracked Delivery

Every order is carefully designed and handcrafted before being shipped. Once your order is on its way, you'll receive a tracking number via email so you can follow its journey.

Important Information

• Every product is custom-made to order.
• Delivery estimates are based on business days (Monday–Friday).
• Shipping times may vary slightly due to customs processing, holidays, weather conditions, or local courier delays.
• During peak seasons, delivery may take a little longer.

Need Help?

If you have any questions about your order or shipping, our support team is here to help.

Email: contact@custompetshop.com